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Hi, I'm Ashish D

SALESFORCE

ARCHITECT

Agentforce AI Marketing Cloud CPQ Specialist

Crafting intelligent automated ecosystems. Specializing in Flows, Integrations, App Builder, and Agentforce AI Bots.

Explore Journey Contact Me
Sales Cloud
Agentforce AI
Automation
Customization
Integrations
SALESFORCE ADMINISTRATOR •   •   CUSTOMISATION   •   AGENTFORCE AI   •   CPQ EXPERT   •   MARKETING CLOUD   •   FLOW MASTER   •   DATA ANALYST   •   SALESFORCE ADMINISTRATOR •     CUSTOMISATION   •   AGENTFORCE AI   •   CPQ EXPERT   •   MARKETING CLOUD   •   FLOW MASTER   •   DATA ANALYST   •  

My Arsenal

Automation & Flows

Record-Triggered, Screen Flows, Scheduled Paths. Advanced logic without code.

Agentforce AI Bots

Next-gen AI agents, Einstein Bots, Chatbots & Intelligent Service Automation.

Integrations

Seamless connection between Salesforce & 3rd party apps via REST/AppExchange.

Analytics & Dashboards

Dynamic Dashboards, Custom Reports, Tableau Integration.

CPQ

Quote Generation, Pricing Rules, Product Bundles, Approval workflows.

Marketing Cloud

Journey Builder, Email Studio, Customer Segmentation & Targeting.

Sales Cloud

Lead & Opportunity Management, Forecasting, Pipeline Optimization.

Service Cloud

Case Management, Omni-Channel, Knowledge Base & SLAs.

Customization & App Building

Lightning App Builder, Dynamic Forms, Custom Objects & Permission Sets.

The Journey

Apr 2023 - Sep 2025

Consultant - Salesforce CRM & Marketing Automation

eMug Pvt Ltd

  • Designed and implemented Salesforce CPQ solutions including quote generation & pricing validation.
  • Built optimized Salesforce Flows to automate sales, marketing, and approval processes, reducing manual effort by 40%.
  • Customized Lightning applications using page layouts, dynamic forms, and app builder.
  • Integrated Salesforce with marketing and analytics tools to improve reporting accuracy and campaign attribution.
  • Developed custom Salesforce objects, fields, and validation rules to support complex business requirements.
  • Built seamless integrations between Salesforce and external systems using REST APIs and middleware platforms.
  • Implemented Einstein AI and Agentforce bots to automate customer service workflows and improve response times by 35%.
Nov 2022 - Apr 2023

SME – UK Operations

HSBC

  • Managed 1,000+ customer accounts across UK and Middle East regions.
  • Achieved 85%+ First Contact Resolution with consistent 90%+ quality scores.
  • Ranked as #1 Sales Representative and contributed to a 20% increase in sales conversions.
Mar 2021 - Sep 2022

Process Lead

Caramel IT Services

  • Led a high-performing team of 40+ associates across sales, customer relations, and support functions.
  • Delivered KPI-driven performance reports achieving 95%+ SLA compliance.
  • Conducted audits, coaching, and training sessions improving operational efficiency by 30%.

Education

Bachelor of Business Management – Osmania University (Completed 2023)

Trailhead Ranks

Scout
Hiker
Explorer
Adventurer
Mountaineer
EXPEDITIONER
38,000+

Trailhead Points

Consistent Learner & Problem Solver

Other Certifications

Google Ads Search Certification Google Video Ads Certification Google Measurement Certification Google Creative & Performance Ads

Ready to Collaborate?

Based in Hyderabad, India. Available for global opportunities.

dintakashish@gmail.com
Gachibowli, Hyderabad